Refund policy

Returns and Exchanges:

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your flip flops, we offer a hassle-free 7-day returns and exchange policy. To be eligible for a return or exchange, or a refund, the item must be in its original condition, unused, and in its original packaging. No exceptions. Please contact our customer support team at info@iiflopsi.co.za to initiate the return or exchange process.

Custom iiflopsi's Return Policy

Thank you for choosing our custom-sized flip flops! Each pair is specially made just for you, based on your unique specifications. Because of this, we’re unable to accept returns or offer refunds on custom-made items, as they can’t be resold.

We encourage you to double-check your size and details before placing your order. If you have any questions, we’re always happy to help before you finalize your purchase.

Thank you for understanding and supporting a personalized product!

Courier Arrangements:

If you wish to return an item, it is your responsibility to arrange for a courier to send the product back to us. Any shipping costs associated with returns are at your expense. We recommend using a trackable and insured shipping method to ensure the safe return of your item.

Contact Us:

If you have any questions or require further assistance, please do not hesitate to contact our customer support team at info@iiflopsi.co.za. We are here to help and provide you with the support you need to make your shopping experience a pleasant one.

Thank you for choosing iiflopsi for your flip flops. We appreciate your trust in our handmade products, and we look forward to serving you with the best in quality and style.